Position Title: Assistant Resident Manager
Supervisor: Resident Manager
FLSA Classification: Non-Exempt
Location: The Adelaide, 201 E. 9th Avenue, Anchorage, Alaska
Status: Full-Time Position
This position assists the Resident Manager in the day-to-day operations of The Adelaide: shows apartment units to prospective tenants, screens applicants, prepares supporting paperwork, collects rents, ensures a clean, safe, well-maintained, and welcoming environment for residents, and helps promote community resident services. Performs security functions. Works irregular hours, including evenings and weekends.
- Works an irregular shift, usually evenings and weekends (specific hours assigned by the Resident Manager). Takes verbal and written instructions from the Resident Manager. Helps with the security and safety of the building. Deals with residents in a helpful, non-threatening way. Helps enforce the house rules concerning visitors, alcohol, noise, and similar codes of conduct.
- Helps market vacant units, shows units to prospective residents, screens applicants, and assists applicants in completing required agreements/leases and related documents.
- Helps handle details of move-ins and move-outs. Delivers receipts and notices to residents. Checks guests in and out.
- Maintains good working relationships with residents, supervisors, the public and other-agency representatives. Receives and makes copies of resident and guest suggestions/complaints for Resident Manager’s review.
- Helps inspect property for “curb appeal” ensuring trash is picked up around the outside of the building, parking lot, and all inside common areas. Notifies the Resident Manager if additional work is required. Monitors grounds for appropriate snow removal. Inspects property for safety and improvement items.
- Performs security checks such as walking the hallways and stairways hourly and at the beginning and end of each shift. Checks security monitor and tape and ensures a tape is installed and properly running at all times.
- Performs cleanliness/neatness inspections in storage rooms, laundry facilities and all other common areas. Reports malfunctioning machines and damage or vandalism of any kind. Takes out the garbage when needed. Spreads ice-melt at exterior entrances when needed for resident safety.
- Performs office functions such as filing, input of work tickets, documenting activities in office journal, sending out faxes, answering telephone and taking voice mail messages, daily checking of e-mails, and completing the shift checklist each day for Resident Manager’s review. Coordinate with the Resident Manager and the Senior Property Manager through daily e-mails. Helps maintain inventory control of supplies and equipment.
- Performs other related duties as assigned.
- Supports the Resident Council in its activities and functions.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Education or Experience: A high school diploma or equivalent.
Language Skills: Ability to read and interpret policies and procedures and take instructions verbally. Ability to respond appropriately to the inquiries and comments of supervisors, subordinates, other NWAK staff, residents, and the public. Skill to articulate effectively the policies and procedures of NWAK.
Mathematical Skills: Ability to apply basic arithmetic: adding, subtracting, multiplying and dividing.
Reasoning and Judgment Abilities: Ability to solve practical problems of apartment management. Ability to troubleshoot human situations and one-of-a-kind problems involving interpersonal interactions.
Certificates, Licenses, Registrations, and Certifications: Possess clean criminal record.
Other Skills or Abilities: Ability to work with diverse cultures and people of many ethnic and social backgrounds.
Conflicts of Interest: The incumbent of this position must avoid conflicts of interest and the appearance of conflicts of interest with contractors of NWAK and those who bid on contracts with NWAK.
Confidentiality: This position requires the confidential handling of information, both internal to the organization and external materials submitted by clients and residents.
PREFERRED (but not required) QUALIFICATIONS: Experience working with low-income housing residents as a property manager or resident manager.