Housing Support Specialist

POSITION TITLE: Housing Support Specialist
SUPERVISOR: Director of Supportive Housing
FLSA STATUS: Non-exempt
LOCATION: 2515 A Street Anchorage, AK 99503
SCHEDULE: Full Time non-exempt Position, 40 hours per week



This position (HSS) will support the work of the Director of Supportive Housing and the Housing Support Officer, with duties that include case management, housing support, administrative tasks, and community relations as applicable to Forest Park Voluntary Relocation Housing Program. The HSS will work directly with the Director of Supportive Housing and the Housing Support Officer, and will be housed within the Supportive Housing Department. This position with NeighborWorks® Alaska will continue for up to 2 years and may be contingent on annual funding.


  1. Conduct assessments of program participant’s current level of self-sufficiency.
  2. Assist program participant with developing a service plan, to include goals and objectives, based on needs identified in self-sufficiency
  3. Thoroughly and accurately, document all meetings with program participants in their
  4. Maintain program participant records in accordance with agency
  5. Advocate for participants in housing referrals, specialized counseling, employment, medical and mental health services, transportation and any other needed services.
  6. Meet with program participants as prescribed by program guidelines.
  7. Make follow up contacts to determine participant’s status in housing placement, treatment or health related
  8. Maintain current knowledge of community resources and service
  9. Coordinate service provision among different providers as
  10. Provide crisis intervention as
  11. Must have valid AK driver’s license; must have own insured vehicle
  12. Must be willing and able to transport clients in personal
  13. Other duties as
  14. Maintain program records for referrals, placements and departures of program participants including program eligibility; verification of HUD mandated criteria, correspondence, HUD annual progress report data, service point data, and other information relevant to program to ensure records complies with grant
  15. Serve as liaison with community to provide information on program, current vacancies, program status, and collect information regarding any issues relating to the programs and their operation;
  16. Coordinate verification of tenants receiving funds or services through SSI, APA, Office of Public Advocacy, representative payees, conservators, or
  17. Maintain strict confidentiality at all times with regards to clients and
  18. Ability to keep an organized work
  19. Ability to prioritize work, manage time, delegate tasks, and meet




  1. Maintain office equipment and supplies on as-needed
  2. Other duties as assigned



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Education or Experience: BS/BA preferred, previous experiences with administrative work, case management, and public programs a plus.

Language Skills: Ability to read and interpret procedures, policies, and regulations. Must have the ability to write reports, letters, emails and other similar correspondence. In addition, must have the ability to present oral and written information in logical, concise form. Possess effective verbal and interpersonal communication skills.

Mathematical Skills: Ability to apply basic arithmetic: adding, subtracting, multiplying and dividing.

Reasoning and Judgment Abilities: Ability to solve practical problems and ability to handle crisis intervention and problem solving.

Certificates, Licenses, Registrations, and Certifications: Current Alaska Driver’s License needed to drive to apartment properties and neighborhood areas. Auto insurance required. Must become Housing Quality Standards trained (dependent on local training schedule).

Conflicts of Interest: The incumbent of this position must avoid conflicts of interest and the appearance of conflicts of interest with contractors of NWA and those who bid on contracts with NWA.

Confidentiality: This position requires the confidential handling of information, both internal to the organization and external materials submitted by clients and residents.

Other Skills or Abilities:

  • Ability to multi-task and complete assignments that sometimes occur in a stressful
  • Understanding and interest in issues of low-income families from psychosocial and economic perspectives and understanding issues related to HIV/AIDs, domestic violence, substance abuse, and
  • Strong verbal and written communication skills, thorough and timely follow-up with clients, participants, partners, and peers.
  • Computer proficiency which includes data base and software such as Excel, Word,
  • Ability to work with people from diverse cultures and residents of many ethnic, racial, social, and economic
  • Understanding and continued education of Fair Housing rules, the American with Disabilities Act, and tenant/ landlord laws and regulations.
  • Ability to interact closely with community partners and social service
  • Must be willing to work flexible hours including evenings and
  • Regular attendance at work is