Housing Support Specialist

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Position Title: Housing Support Specialist

Career Area: NeighborWorks Entry Level

Job Function: Administrative

Employment Type: Full Time

Location: Anchorage, Alaska

Position Type: Hourly

NeighborWorks Alaska is now hiring for a Housing Support Specialist! If you have experience working in case management, housing support, community relations, enjoy working with others and are looking to work for a company with stability look no further!

Some of what you’ll do

⋆Conduct assessments of program participant’s current level of self-sufficiency.

⋆Assist program participant with developing a service plan, to include goals and objectives, based on needs identified in self-sufficiency assessment.

⋆Thoroughly and accurately, document all meetings with program participants in their record

⋆Maintain program participant records in accordance with agency standards.

⋆Advocate for participants in housing referrals, specialized counseling, employment, medical and mental health services, transportation and any other needed services.

⋆Meet with program participants as prescribed by program guidelines.

⋆Make follow up contacts to determine participant’s status in housing placement, treatment or health related facilities.

⋆Maintain current knowledge of community resources and service providers.

⋆Coordinate service provision among different providers as needed.

⋆Provide crisis intervention as needed.

⋆Must have valid AK driver’s license; must have own insured vehicle

⋆Must be willing and able to transport clients in personal vehicle.

⋆Maintain program records for referrals, placements and departures of program participants including program eligibility; verification of HUD mandated criteria, correspondence, HUD annual progress report data, service point data, and other information relevant to program to ensure records complies with grant regulations.

⋆Serve as liaison with community to provide information on program, current vacancies, program status, and collect information regarding any issues relating to the programs and their operation;

⋆Coordinate verification of tenants receiving funds or services through SSI, APA, Office of Public Advocacy, representative payees, conservators, or guardians.

⋆Maintain strict confidentiality at all times with regards to clients and vouchers.

⋆Ability to keep an organized work environment.

⋆Ability to prioritize work, manage time, delegate tasks, and meet deadlines.

Minimum Qualifications

Must possess current driver’s license and vehicle insurance, clean criminal record, and DMV report.

⋆High School or equivalent diploma.

⋆Must be able to pass pre-employment drug test and background check.

⋆Must have full series of COVID-19 vaccinations.

⋆Must possess a positive attitude, exceptional interpersonal skills.

⋆Must have excellent problem solving skills.

⋆Demonstrate strong verbal communication skills.

⋆Demonstrate strong customer service skills.

⋆Ability to work with diverse cultures and people of many ethnic and social backgrounds.

⋆Understanding and continued education of Fair Housing rules, the American with Disabilities Act, and tenant/ landlord laws and regulations.

⋆Must be willing to work flexible hours including evenings and weekends.


Preferred Qualifications

⋆Experience BS/BA preferred, previous experience with administrative work, case management, and public programs a plus.

⋆Must become Housing Quality Standards trained (depending on local training schedule).


  • 401(k)
  • 401(k) matching
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Employee discount
  • Vacation pay
  • Sick leave


  • 8-hour shift, some overtime
  • Day shift, some evenings
  • Monday to Friday, some weekends